The figures were released as part of a Senate inquiry into the unplanned outage, arriving a month after the committee had already submitted its findings.
Compensation for the service disruption emerged as a significant concern among customers, who primarily received additional data allowances as restitution.
In her testimony to the inquiry, former Optus CEO Kelly Bayer Rosmarin indicated that the majority of customers were likely entitled to only minimal financial compensation, typically ranging from just $1 to $2.
During her remarks in mid-November of the previous year, she noted that 8,500 customers had submitted claims amounting to $430,000, yet Optus had only disbursed $36,000 of that total.
The newly released data reveals that a specific group of claimants—1,154 individuals—successfully obtained compensation from Optus for “lost income.”
Collectively, the customers received $481,038 in cash, alongside $761,843 in service credits, bringing the overall compensation figure to $1.24 million.
Notably, 90 percent of the successful claimants were individual consumers. On average, each claimant received around $474 in total compensation, though cash payouts constituted a relatively small portion of this amount.
Additionally, 15 enterprise customers were able to secure nearly $282,000 in service credits.
The Telecommunications Industry Ombudsman (TIO), which managed customer complaints for the outage, reported that it facilitated approximately $53,000 in total credits, compensation, or adjusted debts for affected customers.
