The new offering extends the life of additional enterprise software products and releases, allows an organisation to focus its IT resources on innovation and transformation, and provides unified IT services from one proven, trusted partner.
Rimini Street, Inc. (Nasdaq: RMNI), today announced the launch of Rimini Custom™, a new service offering that expands the company’s leading support and services to a broader scope of enterprise software products and releases.
According to Rimini Street chief product officer and EVP of global transformation David Rowe Rimini Custom is a game-changer for organisations that need to focus their limited IT resources on innovation and transformation investments.
He explained it also ensures existing, stable enterprise software applications, databases, and technologies continue to support mission-critical operations with an extended useful life.
“Organisations don’t have the time, resources, or ROI to rip and replace their vast, working software estates. With Rimini Custom, Rimini Street can ensure more of our client’s enterprise software portfolios are supported and optimised while they focus on investments that can help drive competitive advantage and growth,” said Rowe.
“Organisations need to take a strategic approach to managing IT and business processes in an era of rapid technological change, outsource commoditised mission-critical systems, and invest in innovation,” says R “Ray” Wang, principal analyst, and CEO of Constellation Research.
Additional Software Support – Greater Value Delivered.
Since its establishment in 2005, Rimini Street has been a leader in tackling intricate IT obstacles, collaborating with over 5,300 clients to advance their business objectives of growth and profitability.
Renowned for its profound technical proficiency spanning various enterprise software platforms like Oracle, SAP, and Salesforce® – and motivated by client requirements – Rimini Street has consistently adapted to extend its services to a wider range of enterprise software products and versions.
Through Rimini Custom, software licensees now have the opportunity to seek support for nearly any enterprise software product and version from Rimini Street.
“Rimini Street delivers exceptional support for our SAP ecosystem. We are excited to explore additional Rimini Street support opportunities with the availability of Rimini Custom,” said Jeff Miller, senior director of technology services at NIBCO.
Clients will enjoy the benefits of award-winning Rimini Support™, Rimini Manage™, and other Rimini services previously only available for a limited set of vendors, product lines and releases.
Rimini Support services also deliver industry-leading response SLAs and cover a wide range of value-added enterprise software management services, including customisation support, at no additional cost.
This steadfast focus on client service and success has earned Rimini Street a 4.9 client satisfaction rating on cases and onboarding, where 5.0 is considered excellent. Rimini Support features include:
- Superior Service Experience – Guaranteed, tailored, end-to-end support and services with ultra-responsive resolution and proactive root cause analysis.
- Proven Sustained Value – Up to 15 additional years of service for the software supported from the time of contract with no upgrades needed.
- ONE Trusted Partner – Single-provider solution that unifies software support and services for pressing IT needs, enabling time, people, and resource efficiencies.
“Our unmatched ability to continually grow our capabilities and help clients manage complex enterprise software platforms has distinguished us as the leading independent support provider for enterprises navigating change,” said Craig Mackereth, global vice president of global support delivery at Rimini Street.
“With large investments in support infrastructure, methodology, and resourcing, Rimini Street is able to effectively scale our award-winning support and maintain our high level of quality and service commitment to our clients for a much wider scope of enterprise software products and releases,” he said.
The launch of Rimini Custom™ marks a significant milestone in Rimini Street’s commitment to delivering innovative and tailored solutions to a wider range of enterprise software needs.
With its proven track record of providing award-winning services, Rimini Street’s expansion into custom offerings promises to empower businesses with even greater flexibility and efficiency in managing their software environments.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner.
The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation.
To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider.
